How would you like to pay for your orders?
Choose how you would like to pay for your orders. Both plans include our full WhatsApp storefront, automated catalogue browsing, instant UPI payment links, and merchant dispatch dashboard.
Transparent pricing with zero hidden commissions
No predatory aggregator lock-in. Switch between Plan A and Plan B at the beginning of any billing cycle.
PLAN A
% of order sales
2% – 1%of order value
A percentage of your monthly sales.
Best if order values vary or are lower (e.g. Kirana, Food, Bakery, Fresh Produce)
PLAN B
Fixed fee per order
₹25 – ₹15per completed order
A fixed amount per completed order.
Best if you have higher order values or fixed margins (e.g. Pet Care, Meat, Electronics, Apparel)
Complete Pricing Guide & Operational Transparency
Full fee reference, interactive savings calculator, service add-ons, and aggregator comparison.
Interactive Platform Savings Calculator
Estimate your monthly cost and compare direct WhatsApp ordering against 25% aggregator cuts.
Your Monthly GMV₹1,95,000300 orders × ₹650 AOV
Plan A (Growth 1.5%)₹2,925Platform fee
Plan B (Growth ₹20/ord)₹6,000Platform fee
Aggregators (25%)₹48,750Commission paid away
Your Monthly Savings₹45,825Kept in your store's bank account
1. All Plans and Options
| PLAN | ID | OPTION | FEE | MONTHLY COMMITMENT | MINIMUM MONTHLY FEE |
|---|---|---|---|---|---|
| Plan A (% of Sales) | A1 | Starter | 2% of order sales | None | ₹500 / month |
| Plan A (% of Sales) | A2 | Growth (Popular) | 1.5% of order sales | ₹1,00,000 sales / month | ₹1,500 / month |
| Plan A (% of Sales) | A3 | Scale | 1% of order sales | ₹3,00,000 sales / month | ₹3,000 / month |
| Plan B (Fixed Fee) | B1 | Starter | ₹25 per order | None | ₹500 / month |
| Plan B (Fixed Fee) | B2 | Growth (Popular) | ₹20 per order | 100 orders / month | ₹2,000 / month |
| Plan B (Fixed Fee) | B3 | Scale | ₹15 per order | 300 orders / month | ₹4,500 / month |
2. Rules and Operational Guidelines
- GST applicable: All pricing, platform fees, and add-on rates are exclusive of 18% GST unless explicitly specified otherwise.
- Monthly minimum rule: If your total calculated order fees in a calendar month fall below the Minimum Monthly Fee, you will be billed the Minimum Monthly Fee for that month.
- Commitment shortfall: For Growth and Scale tiers, the Minimum Monthly Fee guarantees your discounted per-order or percentage rate even if sales fluctuate in slow months.
- Unlimited orders: There is no ceiling or cap on the number of orders or GMV you can process under any plan or tier.
- Billing cycle: Invoices are generated on the 1st of every calendar month for the preceding month's usage and are payable within 7 business days.
- 10 Core Features included: Every plan includes full WhatsApp store, product catalogue with pack variants, live cart drawer, UPI QR links, merchant order dashboard, rider dispatch, WhatsApp push updates, customer receipt PDFs, and basic sales analytics.
- Meta conversation charges: WhatsApp Cloud API service conversation charges are passed through at actuals or covered under the free allowance (the first 1,000 customer-initiated service conversations each month are free per WhatsApp policy).
- 0% UPI Payment Gateway: UPI payments via dynamic store QR settle at 0% processing fee. Credit cards and netbanking incur standard gateway rates (~1.9% + GST) settling directly into your merchant account.
- Self-delivery or 3rd-party logistics: Merchants who deliver orders themselves pay ₹0 delivery platform charge. Third-party rider integrations (Dunzo/Porter/Shadowfax) are billed at actual courier rates.
- Cancellations & returns: Platform order fees are levied strictly on completed or dispatched orders. Cancelled orders incur zero platform commission.
- Unlimited catalogue updates: Merchants can add, edit, or remove SKUs, update stock counts, and adjust pricing anytime through the Trelliso dashboard at zero cost.
- Flexible tier migration: You can switch between tiers or between Plan A and Plan B at the beginning of any calendar month with 7 days prior written notice.
- 100% customer data ownership: Customer mobile numbers, delivery addresses, and repeat ordering patterns belong entirely to the merchant. Retail Ordering never markets competing products to your buyers.
3. Optional Service Add-ons
| ADD-ON SERVICE | FEE | TYPE | DELIVERABLES |
|---|---|---|---|
| One-time Onboarding & Catalogue Digitisation | ₹12,000 | One-time | Full menu/SKU digitisation (up to 500 SKUs), high-res crop, variant setup, and test run |
| Meta Official Business Verification | ₹4,999 | One-time | Assistance with Facebook Business Manager verification and WhatsApp Green Tick application |
| Dedicated Catalog & Campaign Manager | ₹2,500 / mo | Monthly | Monthly promotional broadcasts, festival banner updates, and weekly price adjustments |
| Custom Conversational Chatbot Flow | ₹5,000 | One-time | Tailored multi-lingual interactive menus, store timing handlers, and custom FAQ responses |
| Multi-outlet / Multi-branch Sync | ₹1,500 / mo | Monthly / branch | Multi-store dispatch dashboard, branch-level inventory, and nearest-store geolocation routing |
| Physical Storefront QR Kit | ₹999 | One-time kit | 2 Acrylic counter standees, 10 table tent cards, and 20 weatherproof vinyl QR window stickers |
4. Who Pays What? Platform Cost Comparison
| COST COMPONENT | AGGREGATOR (SWIGGY / ZOMATO / BLINKIT) | RETAIL ORDERING PLATFORM |
|---|---|---|
| Platform Commission | 20% to 30% on every single order | 1% to 2% or ₹15 to ₹25 fixed |
| Customer Contact Ownership | Hidden / masked virtual numbers | 100% direct WhatsApp numbers owned by store |
| Fund Settlement Timeline | Weekly (3 to 7 days delay with deductions) | Instant UPI directly into store bank account |
| Delivery Pricing | Inflated delivery charges paid to aggregator | Direct local delivery or actual courier rates |
| Listing & Search Visibility | Pay-per-click sponsored ads required for discovery | Zero algorithm manipulation — your loyal customers order from you |