Your customers already message you. Now let them order from you.
Totely turns your store's WhatsApp number into a complete ordering channel: catalogue, cart, payment straight to your bank, and delivery updates. Your customers stay in the chat they already use. You run everything from one dashboard.
Hi, need Bruno's monthly food
Hello! Tap below to reorder or browse our full catalogue.
Getting an order on WhatsApp is not the same as having an ordering system
23 unread chats by 10 am. A photo of a handwritten list, a voice note, "same as last time", and a UPI screenshot with no name. The message arrived. Everything after it is manual.
Taking orders by chat today
- Someone reads and re-confirms every order by hand
- Payment screenshots matched to orders manually
- Orders missed in the rush hour
- "When will it come?" calls for every delivery
- 20–30% commission on every aggregator order
- Marketplace payouts that arrive 7–15 days later
Taking orders with Totely
- Customers order from your catalogue, so orders arrive complete
- Payment marked against each order automatically
- Every order has a live status on your dashboard
- Confirmation, dispatch and delivery updates sent on WhatsApp
- One transparent platform fee from 1.25% to 2%
- Payments settle to your own bank account
Your customers on your terms, on your store's timeline
Built specifically for Indian retail merchants who want to protect their customer relationships and margins.
All your customer data
You own the customer relationship, phone numbers, and buying history. No aggregator intermediary or hidden customer lists.
Automated in-chat catalogue
Customers browse visual cards with variants and prices directly within WhatsApp without leaving the app or downloading anything.
Direct bank settlements
Payments flow straight to your own UPI QR / bank account. Zero platform withholding, delays, or high marketplace commissions.
One merchant dashboard
Accept, prepare, and assign delivery partners from a single web view on mobile or desktop with live real-time status updates.
Automated WhatsApp updates
Live order confirmations, dispatch notices, and verified delivery OTP sent automatically to customers at each stage.
Zero platform lock-in
Export customer orders, contacts, and product lists anytime. No predatory exclusivity contracts or penalties.
Four kinds of stores where WhatsApp ordering pays off fastest
High repeat orders, regular customers, and high-trust categories where aggregators eat too much margin.
Pet Stores
Monthly kibble re-orders, prescription diets, and pet supplies. Customers re-order their regular items in 2 taps without re-entering addresses.
- ✓High average order value (₹1,500–₹4,000)
- ✓Regular 30-day replenishment cycle
- ✓Strong store loyalty & direct customer chat
Artisan Bakeries & Cake Studios
Custom birthday cakes, fresh sourdough loaves, and pre-orders. Collect advance deposits via UPI before baking starts.
- ✓Time-sensitive delivery slots & advance scheduling
- ✓Custom order flavor & weight specification in chat
- ✓Zero 30% aggregator commission on high-ticket cakes
Gourmet & Organic Stores
Artisanal cheeses, imported condiments, and fresh organic produce boxes. High-value repeat customers who prefer personal service.
- ✓High cart values (₹2,000+)
- ✓Weekly subscription-style re-ordering
- ✓Direct customer chat relationship without middlemen
Meat & Seafood Stores
Fresh morning catch, custom cuts (curry cut, biryani cut, clean fillets). Customers order early morning before prime stocks sell out.
- ✓Daily variable inventory & cut preferences
- ✓Morning rush hour batch ordering
- ✓Instant UPI confirmation before cutting and dispatch
From 1st contact to live store in five steps
We handle the catalogue digitisation so you can keep running your shop.
Share your price list
Send us an Excel sheet, photos of your shelves, or a PDF. Our catalog team structures and enters your items within 24 hours.
Link direct UPI
Connect your merchant VPA or current account. Every payment settles straight to your bank with zero platform hold.
Test order simulation
Place a test order on your store number. Experience the customer cart flow and live merchant dashboard firsthand.
Deploy QR & bio links
We provide custom table tents, storefront stickers with QR codes, and a WhatsApp bio link for your social handles.
Start taking orders
Your regulars start ordering via WhatsApp. Our team monitors your first 50 live orders to ensure smooth fulfillment.
Watch a real order, start to finish
A complete customer journey from WhatsApp message to doorstep delivery in under 2 minutes.
Catalogue Browse in Chat
Customer opens catalogue, selects items and variants directly inside WhatsApp without downloading any app.
Direct UPI Payment in 1 tap
Customer completes payment instantly using GPay, PhonePe, or Paytm straight to your shop bank account.
Live Merchant Dashboard Sync
Order appears live on your merchant dashboard with items, customer details, and packing slips ready to print.
Delivery OTP Verified Handover
Rider receives delivery instructions and completes delivery handover with one-time verified customer OTP.
One onboarding fee. Low platform fee that fits as you grow.
No monthly software rent. No predatory lock-ins. You only pay when you make sales.
One-time onboarding fee. Covers complete setup, catalogue entry, and live store launch.
- Full catalogue digitisation (up to 500 SKUs)
- Direct UPI payment & bank account integration
- Store QR code kit delivered to your shop
- 30 days dedicated support for your first 100 orders
Platform fee that scales down with your monthly volume. Compare with 20–30% aggregator cuts.
| Monthly Order Volume | Totely Fee | Aggregator Fee |
|---|---|---|
| Up to ₹1,00,000 | 2.0% | 25%–30% (₹25,000+) |
| ₹1,00,001 – ₹5,00,000 | 1.75% | 25%–30% (₹75,000+) |
| ₹5,00,001 – ₹15,00,000 | 1.50% | 20%–25% (₹2,00,000+) |
| ₹15,00,000+ | 1.25% | Negotiated (18%+) |
What ₹12,000 covers
- End-to-end catalogue setup by our in-house team
- Staff training session on dashboard and dispatch
- Custom physical QR counter stand & stickers
- WhatsApp Business API verification support
What it doesn't
- No hidden transaction markups
- No mandatory delivery partner tie-ins (use your own or integrate)
- No monthly maintenance subscriptions
- No commission penalties on canceled orders
Don't drown in paperwork. Your store is live in 48 hours.
Send us your product list on WhatsApp. Our cataloguing team structures your catalogue, links direct UPI, and sets up delivery OTP so you can start taking orders.
Questions retailers ask us most
Everything you need to know about setting up your WhatsApp ordering storefront.
Most retail software charges you ₹2,000–₹5,000 every single month regardless of whether you make any sales. With Totely, you pay a one-time onboarding fee of ₹12,000 which covers full catalogue digitisation, photography cleanup, UPI bank verification, and QR kit printing. After that, you only pay a low 1.25% to 2% platform fee when an order actually occurs.
Tell us about your store
Fill this quick 60-second form or message us directly on WhatsApp. We will review your category and share a customized store preview.
- Dedicated catalog manager assigned
Our team organizes your price lists, variants, and high-res photos.
- Store preview within 24 hours
Test the customer ordering flow on WhatsApp before paying anything.
- Zero upfront commitment required
See your store running live first. Decide when you are 100% satisfied.